DELIVERY

PROCESSSING TIME

Regular orders are ready to ship in 1-3 business days. Once your order ships we’ll send you a tracking number so you can keep track on when your order will arrive. If you live in the GTA we try to to in person delivery to make sure you get your plant buddy quickly.

The time I need to prepare a custom order varies, please send a message to hi@cacticus.ca if you need more information.

ESTIMATED DELIVERY TIMES

We ship only within Canada. Orders take about 3-10 business days to be delivered but right now we can’t guarantee delivery times. Please note that because of COVID19 situation we can’t get a guarantee delivery date from Canada Post.

SHIPPING RATES

We offer a $10 Flat rate fee

RETURNS & EXCHANGES

I GLADLY ACCEPT RETURNS AND EXCHANGES

If you need to make a change to your order before it ships please contact us at hi@cacticus.ca

Please not that plants are delicate and sometimes they can get damaged during shipping. If you received your plant in a bad condition please send us an email to clara@cacticus.ca including a picture and we will make everything we can to fix the issue.

For returns or Exchanges Contact me within: 3 days of delivery. Return items back within: 7 days of delivery

I DON’T ACCEPT CANCELATIONS

But please contact me if you have any problems with your order.

THE FOLLOWING ITEMS CAN’T BE RETURN OR EXCHANGED

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

CONDITIONS OF RETURN

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.